{"id":114165,"date":"2025-06-25T10:36:07","date_gmt":"2025-06-25T09:36:07","guid":{"rendered":"https:\/\/gamecardshop.com\/nz\/?p=114165"},"modified":"2025-06-20T13:39:48","modified_gmt":"2025-06-20T12:39:48","slug":"what-to-do-if-microsoft-word-or-excel-2016-keeps-crashing-on-mac","status":"publish","type":"post","link":"https:\/\/gamecardshop.com\/nz\/what-to-do-if-microsoft-word-or-excel-2016-keeps-crashing-on-mac\/","title":{"rendered":"What to Do If Microsoft Word or Excel 2016 Keeps Crashing on Mac"},"content":{"rendered":"<p>Microsoft Word and Excel 2016 for Mac<span style=\"font-weight: 400\"> have long been go-to tools for professionals, students, and business users. They offer rich features, robust document handling, and reliable performance\u2014most of the time. However, many Mac users have encountered an irritating problem: <\/span>Word or Excel 2016 crashing unexpectedly<span style=\"font-weight: 400\">, often during important work.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Crashes can occur during startup, while saving files, when opening specific documents, or seemingly at random. If you\u2019re facing this issue, don\u2019t worry\u2014you\u2019re not alone, and there are tested solutions to help get your productivity back on track.<\/span><\/p>\n<p>In this comprehensive guide, we\u2019ll explore the top reasons<a href=\"https:\/\/gamecardshop.com\/nz\/product\/microsoft-office-home-business-2016-mac\/\"> Microsoft Office for Mac 2016<\/a> crashes and the step-by-step actions you can take to fix it.<\/p>\n<h2><span style=\"font-size: 24pt\"><b>Common Symptoms of Word or Excel Crashing<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Before jumping into solutions, it&#8217;s useful to identify how the problem manifests. Common symptoms include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Application quits unexpectedly during launch<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">App becomes unresponsive when opening files<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Frequent crashes when saving or editing<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Crash messages such as \u201cWord has encountered a problem and needs to close\u201d<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The spinning beach ball (Mac\u2019s version of freezing)<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 24pt\"><b>Top Reasons Word or Excel 2016 Crash on Mac<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Several factors could be contributing to the instability. Here are the most common culprits:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><b>Corrupt Preferences or Templates<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Outdated Office Version<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Conflicting Add-ins or Fonts<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>macOS Compatibility Issues<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Corrupt Documents or Cache Files<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>User Profile Issues<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Insufficient System Resources or Storage<\/b><b>\n<p><\/b><\/li>\n<\/ol>\n<h2><span style=\"font-size: 24pt\"><b>Solution 1: Update Microsoft Office<\/b><\/span><\/h2>\n<p>One of the first things to do is make sure your Office 2016 suite is up to date. Microsoft has released numerous patches addressing crash-related issues.<\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open any Office app (Word or Excel).<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to the top menu and click on <\/span><b>Help &gt; Check for Updates<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Use <\/span><b>Microsoft AutoUpdate<\/b><span style=\"font-weight: 400\"> to check and install the latest patches.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart the application and see if stability improves.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If you&#8217;re running a very old version, consider reinstalling or upgrading your Office suite.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 2: Remove or Reset Preferences<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Corrupt preferences are a common reason Word or Excel fails to load or crashes during use.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps to Remove Preferences:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><b>Quit all Office applications<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><span style=\"font-weight: 400\">~\/Library\/Preferences<\/span><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Locate these files:<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">com.microsoft.Word.plist<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">com.microsoft.Excel.plist<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Move them to the trash.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart Word or Excel and test again.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Resetting preferences may remove custom settings but can significantly improve performance.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 3: Check for Font Conflicts<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Fonts can cause apps like Word and Excel to crash\u2014especially if they are corrupt or incompatible.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open <\/span><b>Font Book<\/b><span style=\"font-weight: 400\"> from Applications.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select <\/span><b>All Fonts<\/b><span style=\"font-weight: 400\">, then go to <\/span><b>File &gt; Validate Fonts<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Remove any fonts marked with errors or warnings.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart your Mac and reopen Word or Excel.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<h2><span style=\"font-size: 24pt\"><b>Solution 4: Start in Safe Mode (Mac)<\/b><\/span><\/h2>\n<p>Starting your Mac in Safe Mode helps eliminate third-party extensions or background processes that might interfere with Office apps.<\/p>\n<h3><span style=\"font-size: 18pt\"><b>How to Enter Safe Mode:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><b>Shut down your Mac<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart while holding the <\/span><b>Shift<\/b><span style=\"font-weight: 400\"> key.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Release the Shift key once the login window appears.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Try launching Word or Excel in this mode.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If the app works in Safe Mode, a background process or app may be the cause.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 5: Remove Problematic Add-ins<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Excel and Word allow third-party add-ins for extended functionality. However, some may not be compatible with macOS or your Office version.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps to Remove Add-ins:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open Word or Excel.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><b>Tools &gt; Templates and Add-ins<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Uncheck all add-ins or remove them.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart the application.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If the crashing stops, one of the add-ins was likely causing the issue.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 6: Clear the Office Cache<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">The cache stores recent activity to improve speed, but over time it can become corrupted.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Close all Office applications.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Navigate to <\/span><span style=\"font-weight: 400\">~\/Library\/Group Containers\/UBF8T346G9.Office<\/span><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Delete the <\/span><b>OfficeFileCache<\/b><span style=\"font-weight: 400\"> folder.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart the app.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<h2><span style=\"font-size: 24pt\"><b>Solution 7: Rebuild Word or Excel Template Files<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Corrupt templates can make Word or Excel crash immediately upon startup.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><span style=\"font-weight: 400\">~\/Library\/Application Support\/Microsoft\/Office\/User Templates\/<\/span><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Locate and rename <\/span><b>Normal.dotm<\/b><span style=\"font-weight: 400\"> to <\/span><b>Normal.old.dotm<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Relaunch Word.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">This will force Word to create a fresh default template file.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 8: Reinstall Microsoft Office for Mac 2016<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">If all else fails, a clean reinstallation of Office might be necessary.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Uninstall Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Close all Microsoft Office applications.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Delete the following:<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\/Applications\/Microsoft Word.app<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\/Applications\/Microsoft Excel.app<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">~\/Library\/Preferences\/com.microsoft.*<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">~\/Library\/Application Support\/Microsoft<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Empty your Trash and restart your Mac.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<h3><span style=\"font-size: 18pt\"><b>Reinstall:<\/b><\/span><\/h3>\n<p>Download or reinstall<a href=\"https:\/\/gamecardshop.com\/nz\/product\/microsoft-office-home-business-2016-mac\/\"> Microsoft Office for Mac 2016<\/a> from a trusted source.<\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 9: Create a New User Account<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Sometimes, the issue may be tied to your macOS user profile.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><b>System Settings &gt; Users &amp; Groups<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <\/span><b>+<\/b><span style=\"font-weight: 400\"> sign to create a new account.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Log into the new account and launch Word or Excel.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If the issue doesn\u2019t appear in the new account, the original profile may have user-level corruption.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Solution 10: Update macOS<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400\">Running outdated system software can cause app compatibility issues.<\/span><\/p>\n<h3><span style=\"font-size: 18pt\"><b>Steps:<\/b><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><b>System Settings &gt; Software Update<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Install the latest stable version of macOS that\u2019s compatible with Office 2016.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Restart your Mac and test Word or Excel again.<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Note: Office 2016 may have limited compatibility with macOS Ventura and newer. Use caution when updating.<\/span><\/p>\n<h2><span style=\"font-size: 24pt\"><b>Performance Tips to Prevent Future Crashes<\/b><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400\"><b>Keep Office and macOS updated<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Limit the use of add-ins<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Avoid opening too many Office files at once<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Back up your documents and templates regularly<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Use external fonts only when necessary<\/b><b>\n<p><\/b><\/li>\n<li style=\"font-weight: 400\"><b>Disable AutoRecover for large files<\/b><span style=\"font-weight: 400\"> (can cause lag or crashes)<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 24pt\"><b>Frequently Asked Questions (FAQ)<\/b><\/span><\/h2>\n<h3><span style=\"font-size: 14pt\"><b>1. Is Microsoft Office for Mac 2016 still supported?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;font-size: 14pt\">No. Mainstream support ended in October 2020, and it no longer receives updates. However, it may still function on older macOS versions.<\/span><\/p>\n<h3><span style=\"font-size: 14pt\"><b>2. Can I use Office 2016 on macOS Ventura or Sonoma?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;font-size: 14pt\">Limited compatibility. Office 2016 was not designed for macOS Ventura or newer and may crash frequently.<\/span><\/p>\n<h3><span style=\"font-size: 14pt\"><b>3. How do I recover unsaved documents after a crash?<\/b><\/span><\/h3>\n<p><span style=\"font-size: 14pt\"><strong>Check the AutoRecovery folder at:<br \/>\n<\/strong> <span style=\"font-weight: 400\">~\/Library\/Containers\/com.microsoft.Word\/Data\/Library\/Preferences\/AutoRecovery<\/span><\/span><\/p>\n<h3><span style=\"font-size: 14pt\"><b>4. Should I upgrade to a newer Office version?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;font-size: 14pt\">If crashes are persistent and updates no longer help, upgrading to Office 2019 or Microsoft 365 can provide better stability and new features.<\/span><\/p>\n<h3><span style=\"font-size: 14pt\"><b>5. Can I reinstall Office 2016 without losing my documents?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;font-size: 14pt\">Yes, uninstalling Office does not affect your personal documents. Just back them up to be safe.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Word and Excel 2016 for Mac have long been go-to tools for professionals, students, and business users. They offer rich features, robust document handling, and reliable performance\u2014most of the time. However, many Mac users have encountered an irritating problem: Word or Excel 2016 crashing unexpectedly, often during important work. Crashes can occur during startup, [&hellip;]<\/p>\n","protected":false},"author":2712,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-114165","post","type-post","status-publish","format-standard","hentry","category-all"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fix Word\/Excel 2016 Crashing on Mac<\/title>\n<meta name=\"description\" content=\"Troubleshoot and fix Microsoft Word or Excel 2016 crashing issues on Mac with proven solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gamecardshop.com\/nz\/what-to-do-if-microsoft-word-or-excel-2016-keeps-crashing-on-mac\/\" \/>\n<meta property=\"og:locale\" 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